PAYMENTS

Refund & Cancellation Policy

Effective 28 September 2026

This policy applies to coordination services purchased from HERO Health, operated by Success Connection Co., Ltd. Any hospital, hotel or third-party cancellation terms disclosed in your quotation also apply.

Before paying

Your written quotation or payment page will identify the service, amount, currency and whether you are paying a booking deposit or full balance. Please review it before payment.

Cancellation requests

Submit cancellation requests promptly by calling +66 98 929 1598 or contacting HERO Health via WhatsApp. We will confirm in writing the refundable amount, if any, after deducting non-refundable third-party charges and services already provided.

Medical ineligibility or scheduling

If the treating hospital determines that the requested treatment is not medically suitable, or HERO Health cannot secure the confirmed service, we will refund amounts received for undelivered HERO Health services, less any disclosed non-refundable third-party charges already incurred.

Customer changes and no-shows

Late changes, missed appointments, no-shows and cancellations after hospital, accommodation or transport commitments may result in partial or no refund. Airline costs are excluded unless expressly stated otherwise.

Refund timing

Approved refunds are returned to the original payment method. Bank and payment-provider processing times may vary. Currency-conversion differences and fees charged by your bank may not be recoverable.

Questions

Contact us before paying if any cancellation condition is unclear. Package-specific written terms supplied with your quotation take precedence where they are more specific.